Shop FAQs

Orders
Forms of payment

We accept major credit cards such as Visa, MasterCard, American Express, and Discover as well as direct payment through PayPal.

Processing

Please allow 1-3 business days for orders to be processed after your purchase is complete.

Shipping
Destinations

We think globally, therefore we ship globally. Pricing and delivery times vary depending on location.

Costs

Pricing for shipping is calculated once you select your shipping destination when checking out.

Shipping Times

All orders are shipped via the United States Postal Service (USPS).

  • Domestic shipping (within the USA)
    Standard Shipping (USPS First Class and Priority): 5-10 business days

  • International shipping (varies per country)
    First Class International: 3-5 weeks (customs processing times vary)

Customs

If you live outside of the USA, it is likely that you will be charged additional customs fees and import taxes on orders. Every country has different regulations on how they handle imported goods. We recommend you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Tracking

We wish we could personally deliver every order, but we leave it to the world's postal services to make sure you receive your delivery. Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update, however the package is still on its way.

Returns and Exchanges
Policy

Items in new condition (unworn/unwashed/not damaged) can be returned or exchanged within 30 days of delivery.

Please note that original shipping charges are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If we made a mistake or the item arrived defective, please contact us here and we will do our best to make it right. To return or exchange an item please follow the steps below:

  1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired.
    (We cannot guarantee all items and sizes will be in stock for exchanges.)

  2. Mail your return to: explmore Attn: Returns/Exchanges 3126 W. Cary St., #404, Richmond, VA, 23221, USA

  3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.